No, at FreshPacks we do not work according to the dropshipping model.

We attach great importance to directly controlling and ensuring the quality and availability of our products. All our products are carefully selected, tested and shipped directly from our warehouse. This enables us to guarantee consistently high product quality, ensure fast delivery times and provide direct customer service.

Our goal is to be a reliable partner for our customers by taking responsibility for the entire process – from product procurement to delivery.
At FreshPacks you can be sure that behind every product there is a team committed to your satisfaction.

Orders can be placed directly through our website.

For customized solutions, we recommend sending us a message via the contact form to discuss your specific requirements.

No, there is no minimum order quantity.

We understand that discretion is of utmost importance to our customers, which is why we have specifically designed our shipping process to protect your privacy.
All orders are shipped directly from the country of the purchaser – that means orders from Switzerland are shipped from Switzerland, and orders from Germany
are shipped from Germany. This local shipping approach not only ensures fast delivery, but also ensures that your order is handled discreetly and without unnecessary attention.

By keeping shipping within national borders, we also minimize the risks that can be associated with international shipments and ensure a smooth, safe and discreet process. Your trust is important to us and we do everything we can to maintain it at every step of your order.

We ship your order within 1-2 days of purchase. For customers in the canton of Zurich, we even offer a same-day delivery option.

Yes, we understand the importance of discretion. That's why we ship all our products in discreet packaging.

For hygiene reasons we do not accept returns. We attach great importance to ensuring that all our products are in perfect condition.

The protection of your personal data is our top priority. We guarantee that your data will be treated confidentially and will never be passed on to third parties for advertising purposes.

We reject requests from the police or other authorities.